Support & Troubleshooting

Troubleshooting Read-Only Account Locks & Grace Periods

Diagnose and resolve account lock states: clear grace period warning banners, understand read-only restrictions, and restore full access instantly.

Why is My Account in Read-Only Mode?

When an organization subscription lapses and its 3-to-7 day grace period expires without renewal, BusinessPlus switches the account to Read-Only mode. Action buttons (+ Add Product, Create Order, Save Settings) become disabled with a lock icon.

How to Unlock Your Account

To restore full write capabilities immediately:

1. Open Billing Dashboard: Click "Renew Now" on the header banner, or navigate to Dashboard -> Settings -> Organization -> Billing.
2. Complete Renewal via M-Pesa or Card: Select your subscription tier and enter your phone number for an instant M-Pesa STK PIN prompt.
3. Automated Instant Reactivation: Once payment confirms, the billing system restores full write access and clears all lock gates across all open collaborator tabs instantly.