Getting Started
BusinessPlus Platform Overview & Architecture
Discover the unified architecture of BusinessPlus: combine online storefronts, inventory control, appointment bookings, M-Pesa payments, WhatsApp messaging, and AI customer service in one system.
The Unified SME Operating System
Rather than stitching together separate third-party tools for invoicing, stock tracking, customer chat, and e-commerce, BusinessPlus maintains a unified multi-tenant architecture where product catalogs, customer records, order receipts, and knowledge base files are synchronized across all channels in real time.
Integrated Core Modules
BusinessPlus provides eight core pillars out of the box:
- 1. Storefronts & Custom Domains: Mobile-responsive e-commerce and booking websites on custom subdomains (`*.businessplus.co.ke`) or branded domains.
- 2. Inventory & Stock Control: SKU tracking, reorder thresholds, low stock alerts, and bulk CSV catalog imports.
- 3. Service Appointments & Bookings: Interactive booking calendars, staff availability, and digital customer booking passes.
- 4. Local & International Payments: Automated Safaricom M-Pesa Daraja STK push, IntaSend Visa/Mastercard processing, and digital paylinks.
- 5. Grounded 24/7 AI Assistant: Conversational chatbot strictly grounded on your verified business policies and catalog items.
- 6. Unified Communications & Social: Multi-channel inbox aggregating WhatsApp, web chat, and social post composition.
- 7. Customer CRM & Loyalty: Contact directories, lead capture pipelines, and automated customer reward points.
- 8. Executive Analytics: Real-time sales velocity, fulfillment funnels, revenue recognition, and PDF reports.
Multi-Tenant Security Boundaries
Every organization operates within encrypted cloud infrastructure with enterprise-grade tenant isolation. Data from one organization is completely segregated and inaccessible to others.