Analytics & Reporting
AI Assistant Performance & Inquiry Analytics
Evaluate your AI assistant's operational efficiency: track conversation volume, automated answer rates, human escalations, and common customer questions.
AI Conversational Metrics Overview
Understand how effectively your AI assistant handles customer inquiries across your storefront widget and WhatsApp channel.
Performance Indicators
Key metrics evaluated include:
- Total Conversations Handled: Number of unique customer chat sessions initiated with the bot.
- Automated Resolution Rate: Percentage of customer inquiries resolved entirely by the AI without requiring human staff intervention.
- Human Escalation Rate: Count of threads where customer requested human takeover or triggered low-confidence fallbacks.
- Top Inquired Topics: Common question categories (delivery times, return policies, specific product availability) identifying areas where Knowledge Base entries can be expanded.