Support & Troubleshooting
BusinessPlus Support & Diagnostic Tools Overview
Diagnose and resolve common operational issues using built-in diagnostic tools, live health checkers, and self-service troubleshooting guides.
Self-Service Diagnostic Infrastructure
BusinessPlus provides integrated self-service testing tools across domain management, payment gateways, and WhatsApp webhooks, enabling business owners to verify integrations and resolve configuration errors immediately.
Built-In Diagnostic Utilities
Access testing utilities directly inside the dashboard:
- 1. Live DNS Checker: Test custom domain CNAME record propagation and SSL issuance in Dashboard -> Settings -> Domains.
- 2. M-Pesa Connection Test: Validate Safaricom Consumer Keys and Passkeys in Dashboard -> Settings -> Integrations.
- 3. Payment Status Re-Query: Synchronize delayed transaction statuses with 1-click manual verification in Dashboard -> Payments.
- 4. System Health Status: Check platform operational uptime via the live system health status endpoint.
Contacting Technical Support
If an issue requires engineering escalation, reach out via official support channels in Dashboard -> Help & Support with your Site ID and error timestamps.